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Privacy Policy

 

Privacy Policy

Effective Date: March 202

Revised Date August 2025

WH SmartHome (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://whsmarthome.com (the “Site”) or use our services.

By using our Site or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

a. Personal Information You Provide

  • Name

  • Email address

  • Phone number

  • Mailing/billing address

  • Project details or service requests

b. Automatically Collected Information

  • IP address

  • Browser and device details

  • Site usage and interaction data (via cookies, analytics tools)

c. Sensitive Information

We generally do not collect sensitive personal data. If specific project requirements involve sensitive data, we will request explicit consent.

2. How We Use Your Information

We use your information to:

  • Provide and improve services

  • Process requests and consultations

  • Send service updates and marketing communications (if you opt in)

  • Analyze Site performance and user behavior

  • Comply with legal obligations

3. Legal Basis for Processing (GDPR)

For individuals located in the EU/EEA, we process your personal data under one or more of the following legal bases:

  • Contractual necessity – to provide requested services

  • Consent – for marketing and optional communications

  • Legitimate interests – improving services and Site performance

  • Legal obligations – compliance with applicable laws

4. Sharing of Information

We do not sell your personal information. We may share it only with:

  • Service providers assisting with hosting, analytics, communication, and payment processing

  • Legal authorities if required by law or to protect our rights and safety

  • Business transfers in the event of a merger, acquisition, or sale of assets

5. Cookies & Tracking Technologies

Our Site uses cookies and similar technologies to:

  • Improve user experience

  • Track website performance

  • Deliver relevant advertising (if applicable)

You can manage cookie preferences in your browser or opt out of tracking (e.g., via Google Analytics opt-out).

6. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this Policy, unless a longer retention period is required by law.

7. Data Security

We use reasonable technical and organizational safeguards to protect your information. However, no system is 100% secure.

8. Your Privacy Rights

Under GDPR (EU/EEA Residents)

You have the right to:

  • Access your personal data

  • Request corrections or deletion

  • Restrict or object to processing

  • Withdraw consent at any time

  • Data portability (receive your data in a structured format)

  • File a complaint with your local supervisory authority

Under CCPA/CPRA (California Residents)

You have the right to:

  • Know what personal data we collect and how it’s used

  • Request disclosure of categories of personal information collected, shared, or sold

  • Request deletion of your personal data

  • Opt out of sale or sharing of personal data (we do not sell data)

  • Limit use of sensitive personal data (if collected)

  • Non-discrimination for exercising your rights

To exercise your rights, contact us using the details below. We may need to verify your identity before processing requests.

9. International Data Transfers

If you are accessing our Site from outside the U.S., please note that your information may be transferred, stored, and processed in the United States, where privacy laws may differ from your local jurisdiction.

10. Children’s Privacy

Our services are not directed to children under 13 (or 16 under GDPR). We do not knowingly collect personal information from children. If discovered, such data will be deleted.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised “Effective Date.”

12. Contact Us

If you have questions, concerns, or would like to exercise your privacy rights, contact us:

WH SmartHome
Email: [email protected]
Phone: 972 521 1208
Website: https://whsmarthome.com

For EU residents: You may also contact your local data protection authority.

For California residents: You may designate an authorized agent to make a request on your behalf by contacting us in writing.